Financial Management

Course Project Outline: High Performance localize - AT&T Inc. case study. GM591ON - Leadership and Organizational behaviour proofreader: Barbara Ward May 29, 2011 INTRODUCTION: The organization that allow be the topic of discussion in my final confuse subject is AT&T Inc. AT&T is a globe traded company (NYSE: T) and a global leader in telecommunication, with 883,441 miles of net income fiber, AT&T has one of the worlds close decent net profit backbones I was an Account Manager in this organization for oer 9 years. My role was that of a informative technical exchange of various telecommunication solutions to major businesses end-to-end the nation. In this role, l aggressively hunted for new businesses and grew subsisting account base. In recent time, AT&T has been having a very superior rate of client dis rejoicing, than ever before. This is due, most of the time, to silly run delivery and inaccurate care. The most flagrant contributory calculate is the inability of my team, the sales team to manipulate the delivery and billing organizations of the business partly responsible for nodes complain. difficulty THAT WILL BE DISCUSS: The nature of the problem is the motif for improved customer satisfaction.

Therefore, the companys high precession on customer satisfaction places emphasis and importance on the focal point of the sales team. One mutual concern amongst the commission body of the Sales Team is the lack of authority or empowerment the teams take hold over the processes and procedures that govern the telecommunication solutions they provide for the ir customers. This is a major problem for th! e Sales management team. This can be categorized as part of a larger customer satisfaction problem that AT&T Inc. has been facing over a period of time. Changing technology requires replacement of obsolete in fractures and retraining of employees on order processing. Most of the time, complain arises from poor service delivery or not being able-bodied to deliver on promise....If you want to get a adept essay, order it on our website: OrderCustomPaper.com

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